FYNN COMMUNITY
MULTITENANCY
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Overview
Since our main product, Fynn Community, continued to grow to be more and more robust there was a need to separate out, streamline, and refine some aspects of the platform. In doing so, we developed categories that granted users to access to some or all aspects of the platform through "Multitenancy." I led the design of this new feature.
My Role
Team
Date
My Location
Responsibilities
UI & UX Designer
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PM: Elissa Gillian
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Developers: Eagles
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QA: Eagles
February 2023 - Current, ongoing projects
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Atlanta, GA
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Research
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Illustrations
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Content Writing
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Wireframes
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Prototyping
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Detailed Mockups for developers
Challenge
Fynn Community has become too robust to keep all features in one location. As it stands, the platform allows too many users to view items that is not conducive to their role.
Solution
Divide the Fynn Community platform to have separate access points to the individual parts for users with permission to enter and perform certain tasks.
Design Process
Empathy & Research
Define & Evaluation
Ideate & Solve
Mockup & Prototype
Test & Iterate
Product Launch
Research & Define
Consultants
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Community Owner
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Amber Thomas
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Fynn Employee
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15+ years as a nurse with a focus in senior healthcare
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Directors within the community
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CNAs
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Nurse on duty
Test Community
Corso Atlanta
Senior Living Community
Resources
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Interviews
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Surveys (with gift card rewards)
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Shadowing
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Competitive Analysis
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and more
Audience/Users
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Caregivers/CNAs
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Nurses
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Med Techs
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Directors
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Community Owners
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Other stakeholders
Persona
Name: Paula W.
Age: 50
Education: Bachelor's Degree
Hometown: Peachtree Corners, GA
Family: Husband and 3 kids
Occupation: Community Director
Paula is a wife and mother who works full time as a Director of a Senior Living Community. She needs to ensure that some team members can not see all aspects of the community's detailed information so that permissions can be secured for visibility of the information.
Empathy Map
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Pain Points
Privacy
Give the user adequate amount of questions and fields of entry so that they do not have to type all of the information.
Ease of Use
Quick access to the important tasks, not located within the main platform (avoid digging through different levels to navigate to desired destination).
Paula's Journey Map
If/Then Statement
If the staff could only see what they need to see, then they will not feel so overwhelmed with all the options that are available on the site.
Goal Statement
The updated Fynn Community will let users have multitenancy which will affect all users accessing the platform by having it based on permissions to grant them access to certain information and tasks or actions.
Ideation & Prototype
Fynn Community Site Map
Paper Wireframes
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Low Fi Wireframe to Final Design
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Testing & Iteration
Study Type
Unmoderated Usability Study
Participants
2 women, 2 men
Location
Corso Senior Living Community
Atlanta, GA, USA
Length
10-15 minutes
Usability Findings
The first two cards were a success so we continued with our plan to add the other categories. The feedback was positive as its focus was the ease of use and cute dog illustrations.
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One suggestion was to change the name of the training card from “Courses” to “Training.”
Final Design (for testing)​
Final Design with Additional Cards (in Context)​
Community is our product that holds the health, care, and marketing information for the residents of a senior living community.
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Configure lets the user build or revise the senior living community specifications from the basic, standard steps in place by Fynn. The user can customize details of the community that is accurate to what they need.
Credentials allows users with special permissions, like community directors, to tailor or organize roles and permissions of other staff members using Fynn Community. These administrative tasks include helping a user get setup with an account or restricting access to certain items.
eMAR is a system for Med Techs to use to give the residents their medication.
Exceptions is a report that internal Fynn employees would use to support clients using our Fynn products.
Schedule gives the user the admin users a way to create, adjust, and give out staff schedules. The end users would see their schedules posted within Community.
Training provides the videos, reading materials, and tests for the training courses for new and current users.
Card Types
View the Figma File
I made this Figma file to showcase the different scenarios we would encounter. Even the edge case of a user not having a community assigned to them is listed for the developers to factor in with the coding.
The link will open in a new tab. After you are done reading the mockup please return here to continue reading this process. There is more to enjoy!
Mobile Responsive Views
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Next Step
The base of the multitenancy was successfully implemented, but there is still a lot of work to do. The Community portal needed to be fleshed out so that users who work at multiple senior living communities within one company can access a single community without disturbing the work of the others.
This next part showcases the steps I did for the Community Selector page and flow. There is a mockup at the end that features responsive views and dev notes.
User Flow: Selecting a Community
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Community Selector Cards
This paper wireframe was recycled from the category card ideation. It was a great way to use previous ideations to help speed up the design process. Plus, the style was consistent with what I had, but with the image expanding the width of the card it was different enough to not look identical to the other cards.
Paper Wireframe
Digital Wireframe
High Fidelity Design
Final Design with Additional Cards (in Context)​
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Some details for Devs (from mockup)
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Community Selector Cards Placeholder Image
Option 1
Option 2
Option 3
Final Design
Community Image Placeholder - Final Design (in Context)​
Final Designs
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Conclusion
Impact
A triumph! By removing some items from within the Community application and making these items their own separate features, we are able to have the cards navigate to different products. The users confirm that the flow of the product is much easier to find and navigate. They also felt that they were not overwhelmed by all the different items since it is a cleaner menu selection.
What I Learned
I learned all the different steps to bring about multitenancy since I had never done anything like this before being given this project. Overall, the big learning opportunity was about timing and how to have patience. Issues would arise from the development team during the process after things were planned that made us have to rethink what was possible to produce vs what we needed for MVP. The shifting of priorities sometimes affected what was made, especially when it was concerning timing.
Next Steps
Continue to add and launch new portals and cards as we expand Fynn Community.
